We're Experienced, We're skilled, We're qualified
Over 50 years of family-run, experience in Roofing Services all under one roof!
Why Ashbrook Roofing Services?
At Ashbrook Roofing Services, we commit ourselves to helping our customers achieve their vision, using the right material for the right project and offering our expert advice and experience in the process.
Ashbrook Roofing remains a family run business whose vision is to inspire, support & deliver our customers project needs.
Ashbrook Roofing Services has been fixing and fitting slate and tile roofs since 1978. Although predominantly operating in and around Derbyshire and the Peak District National Park, we have traveled as far as London and Dover in the South and up to Harrogate in the North.
We are not only known locally for our work with private customers but also for our projects with public organizations and historic buildings such as Chatsworth Estate, Willersley Castle, several churches in the area, Derbyshire County Council, Derbyshire Fire and Rescue, and Platform Housing Group.
We’re Experienced, We’re Skilled, We’re Qualified
We have over 45 years of experience in the roofing industry and are able to undertake a large variety of different roofing work to meet the needs of the homeowner or client, we concentrate on this by our Core Focus, being the very best we can be in terms on quality and specialism.
We do this by directly employing all our experienced roofers, at Ashbrook Roofing Services who are trained and follow our company Code of Conduct, Core Values, & Core Focus. Our team of roofers start and end their day at our roofing divisions depot, where we have briefing meetings every morning and afternoon on project updates, materials and general communication.
We conduct monthly in-house training, specifically focusing on BS5534 and other roofing categories. This allows our roofing team to learn the theory as well as the physical trade when working on the roofs across Derbyshire.
Health & Safety Training
We follow a strict Health & Safety matrix for our team members, ensuring they are regularly kept up to date with asbestos awareness, working at height, abrasive wheel, awareness of silica dust, first aid on site, and more. All our projects have specific risk and method statements written (RAMS) which is then communicated through the team leaders onsite. Our roofing teams have a minimum standard of Health & Safety equipment of hard helmets, high visibility vests, safety boots and work wear clothes that are suitable.
All our roofers are specifically trained in asbestos awareness and how to handle asbestos. We are legally classed and certified as a non-licensed asbestos handlers, removers, and carriers. This allows us to work with solid white (chrysotile) asbestos safely and legally.
Roofing Qualifications, Training and Education
Our trainee roofers all have a minimum qualification of an NVQ Level 2 in roofing and hold a blue card. The Roofing Team Leaders conduct their NVQ level 3 SCS Gold Card which gives them the correct standards in team management as a supervisor and team leader onsite, and our management team and Contracts Supervisor holds a Qualification of an NVQ level 6 Black card.
NVQ qualifications are provided by an external examiner who conducts site visits and asks for evidence in other roofing disciplines, this gives our team members their NVQ in a specific roofing discipline.
Throughout our new financial year, the management of the roofing division of the business creates a 12-month training plan for all our roofers, which enhances their technical and physical ability. These training courses which varies from rubber roofing courses in the manufacturer’s premises, built up bitumen membrane flat roofing courses in the manufactures premises, to a 5-day essential lead welding and bossing courses, 5-day essential slating and tiling courses in an onsite roofing training centre in Salford, Manchester.
For some of the more experienced team members they undergo a more extensive expert training through a 30-day comprehensive lead work and slate & tiling course on more detailed and complex roofing work in a roofing training centre in Salford, Manchester.
We have two members of the team who are trained specifically on a 15-day specialist heritage lead work course which far exceeds the normal or average skillset in leadwork and allows us to work on historic and listed building throughout Derbyshire.
This enables Ashbrook Roofing Services to deliver expert advice and specialised roofing work to a minimum of British standards and manufacture guidelines.
Project Specifications, Manufacturer Guidelines & Fixing Specifications
On every project we strictly follow manufacturers’ guidelines and recommendations, as well as updates provided by the NFRC (National Federation of Roofing Contractors). As every roof is different, depending on the material being used on that particular project we specifically request and follow a fixing specification for your property from the manufacture, giving them project details like, location, building dimensions, pitch of roof, floor to gutter height, wind exposure and project details, so they can advise and recommend their specification on driving rain, certain wind pressures, fixing methods and more.
As well as following manufacturers guidelines and their fixing specifications, we create and document our own project pack for our roofers, including a project specification which is then communicated to the team that is best suited to that project, this includes, RAMS, fixing guides, special requirements from the client, time frames, and access.
Quality Control & Site Visits
To ensure quality control, communication and to ensure the team leaders have everything they need throughout the project, our Senior Contracts Manager visits all our roofing projects to assess the project progression. Our Contracts Manager will also try and see the client at the time of his ad hoc visits to communicate the progression and stage the project is currently working at.
The Team Leader assigned to the project will try to communicate daily with the client or homeowner to also give updates of the day to day running and progression of the project, this also the ensure the client is comfortable with the movement of materials and general noise of the works being carried out.
After the project have been completed, our Senior Contracts Manager arranges a specific date with the client to formally sign off the project and ensure the client is satisfied with the finished project and look to address any other areas of amendments that may be needed. During this meeting, we also look to collect any feed back from our clients to understand how we can improve moving forward.
Ashbrook Roofing Services are Lead Work Experts
Did you know that one of our team members came runner up in the country in the young lead worker of the year award? This team member teaches other members of the team on a Saturday in our depot to improve on their skills with lead welding and bossing. We also treat them with a few coffees and bacon cob.
Apart from the 5-day onsite training courses and the 30-day inhouse lead training courses, we have listed above, some of our more experienced team members have been specifically trained in a 15-day heritage lead training course, which teaches them the intricate details of heritage buildings, churches, and historic buildings. They also teach the younger and less experienced members of the team. Gallery of Roofing Work – Ashbrook Roofing Services
We're Qualified
Ashbrook Roofing Services is a highly accredited Derbyshire based roofing contractor with a wide range of trusted business standards and organisations.
With our accreditations we aim to promote communication, staff empowerment across the organization, fosters a culture of quality and safety with our team. To assure the efficiency and validity of our processes, confirm accuracy and create assurance and innovation, ensure standards, quality and education.
Below you will find a list of our roofing accreditations.
NFRC Competent Person Scheme
What is the NFRC Competent Person Scheme?
The NFRC Competent Person Scheme (CPS) recognises the skills, and competencies of professional Roofing Contractors whilst alleviating the hassle, and cost (£120 and upwards) of requiring the involvement of Local Authority Building Control (LABC) or an approved Private Inspector.
An NFRC CPS contractor has the unique ability to self-certify that the work they complete complies with the relevant Building Regulations in England & Wales.
If you are replacing 50% of more of your roof, it is a legal requirement that you upgrade the insulation and obtain a Building Regulations Compliance Certificate (BRCC). When the work has been signed off as complete you, the homeowner, will receive a BRCC and insurance backed guarantee. Importantly, LABC will automatically be notified that the works have taken place, fulfilling your legal obligation.
If a contractor is not a member of NFRC CPS they would have to apply for building regulations before any work starts and failure by a contractor or householder to comply with the Building Regulations could result in them receiving an enforcement notice from LABC, requiring the alteration or removal of your roof at your own cost.
Also, without a valid Building Regulations Compliance Certificate (BRCC) you will encounter trouble when it comes to selling your property.
With NFRC CPS every domestic notification includes a 10-year insurance backed guarantee (IBG) to reinforce the contractor’s workmanship guarantee. In the event the roof fails, and the company is no longer in business, the IBG will come into effect.
In the unlikely event, something was to go wrong; we have a full and comprehensive complaints procedure that we follow- write to us at NFRC Competent Person Scheme, 31 Worship Street, London EC2A 2DY – Telephone: 020 7448 3189 – Email: admin@nfrccps.com
Trust Mark
Trustmark allows you to have enhanced protection from the works we provide via their network of Scheme Providers and Trading Standards. You can access Trustmark for free advice and information if you are unsure of making sure you have the most knowledge regarding ourselves and the standard of work.
What is Trustmark?
TrustMark was established in 2005 in conjunction with Government, industry bodies and consumer protection groups. TrustMark operates within a Master Licence Agreement issued by the Government’s Department for Business, Energy and Industrial Strategy (BEIS).
Our goal is to achieve a position where consumers can engage firms in complete confidence that work will be of a high quality, protected and at the agreed costs. We work with the all industries in and around the home, helping to reduce consumer detriment, build consumer confidence and increase opportunities for quality firms.
TrustMark is overseen by an independent Board and supported by a network of newly developed Councils and Panel, introduced to support the Board in their strategic decision making. The Councils and Panel provide a robust two-way feedback process for the Board, specifically in the areas of consumer protection, consumer financial protection and industry insight. This structure enables TrustMark to expand its mission of reducing consumer detriment and enhancing consumer protection.
TrustMark delivers this consumer confidence through its expert network of Scheme Providers and their Registered Businesses. TrustMark Scheme Providers commit to meeting the Framework Operating Requirements, and ensuring their Registered Businesses maintain required standards of technical competence, customer service and trading practices.
What you can expect:
- A service that gives you confidence – TrustMark registered firms are checked for: industry best practice, customer service and technical competence by their nominated Scheme Operator.
- We can provide our consumers tools to help them work well with the firms, including apps, videos and a website and blog full of advice and information from consumer protection experts.
- A clear, simple and low-cost dispute resolution alternative to formal legal action should things ever go wrong.
- Access to assured advice – we can offer our members and consumers Assured Advice should you ever need it.
- Excellent customer service – we will provide you with prompt and courteous service, our staff will be helpful and well-trained and will treat you with professionalism, respect and confidentiality.
General Enquiries: 0333 555 1234
Address: TrustMark (2005) Limited, Arena Business Centre, The Square, Basing View, Basingstoke, RG21 4E
NFRC - National Federation of Roofing Contractors
As a member of the NFRC, Ashbrook Roofing is recognised as a quality contractor with a high standard of workmanship. All our work can be verified by the governing body of roofing works from where you can acquire an independent inspector.
The NRFC audits all members for quality assurances and has a strict Code of Practice which all members have to adhere to, they also offer free advice and support on a range of issues to the contractor and customer.
The National Federation of Roofing Contractors Limited (NFRC) is the UK’s largest roofing trade association. With a history spanning over 125 years, NFRC has established itself as the voice of the roofing industry, constantly adapting to change and innovation to ensure its members are at the forefront.
It goes without saying that the roof over your head is one of the most important parts of your home, protecting you and your possessions from the elements. Whether you need a repair, a new roof, or are replacing an existing roof, using an NFRC member contractor to carry out the work will give you peace of mind, as well as a weatherproof roof.
For High Standards
To ensure that NFRC contractors offer the highest standards in workmanship and customer service, all member contractors are rigorously vetted before joining NFRC and every three years thereafter.
A roofing contractor must meet the following vetting criteria:
• A satisfactory trading record, including financial stability
• Inspections of past contracts to verify quality craft skills and technical competence
• Satisfactory public, employers’ and third-party insurance cover
• Compliance with Health and Safety Legislation
• Compliance with the NFRC Code of Practice as well as British and European
Standards
• Compliance with the Government-endorsed TrustMark scheme (for domestic
contracts), of which NFRC is an approved scheme operator, set up to help the
general public find reputable tradesmen to carry out work on their home.
For Technical Support
Free technical advice is available from NFRC to customers of NFRC member contractors. NFRC supplements this service with a comprehensive series of technical publications to support both member contractors and their customers.
WHAT IF SOMETHING GOES WRONG?
If there is a defect after the work has been completed, you should follow these steps:
You contact the contractor and clearly explain what the problem is and ask them to inspect their work, and if necessary, carry out remedial works.
If you don’t receive a response, contact them again in writing and clearly explain the issues, and ask them to inspect the work.
If this does not work, you can contact the Regional Manager for your area, in writing, and implement the NFRC complaints procedure.
The National Federation of Roofing Contractors Ltd, 31 Worship Street, London, EC2A 2DY
Tel: 020 7638 7663
Quality Assured National Warranties
What is an Insurance Backed Guarantee?
An insurance backed guarantee provides valuable consumer protection for homeowners and increases customer’s confidence that the installer is reliable and trustworthy.
Although a workmanship guarantee sets out the installing contractor’s obligation to rectify defects in the installation carried out, unfortunately this does not guarantee that they will always be around.
The purpose of an insurance backed guarantee is to honour the terms of the installing contractor’s own guarantee, where unfortunately the installing contractor has ceased to trade and is therefore unable to satisfy remedial claims made against their workmanship guarantee.
Should a homeowner find themselves in this unfortunate situation, they can claim against the insurance backed guarantee should there be a defect with the workmanship and the installing contractor has ceased to trade.
This service is available on full re-roof work or new build roofing works and not applicable to roof repairs.
You can verify the installers’ status with QANW; please do not hesitate to contact us on 01292 268020.
QANW, PO Box 26332, Ayr, Scotland, KA7 9BJ – info@qanw.co.uk
Additional Information
Any Quoted Price from Ashbrook Roofing Services include –
- Ashbrook Roofing Services Limited own 10 Year Guarantee
- LABC Local Authority Building Control costs and certification
- QANW Quality Assured National Warranties Underwritten 10-year Guarantee to our
works
Ashbrook Roofing Services Limited is proud to be members of –
- The National Federation of Roofing Contractors Limited – Reg No: 3068
- Ashbrook Roofing is a Member of the Government Trustmark Scheme
- Derbyshire County Council Trusted Trader Scheme – Member No: 024038
- Constructionline (UK Government Certification Service) Member No: 1210375
- Ashbrook Roofing is a Member of the NFRC Competent Person Scheme – No: CR11047
- Ashbrook Roofing is a Member East Midlands Chamber of Commerce – No: 376770
COPY OF ASHBROOK ROOFING SERVICES MATERIALS AND 10 YEAR WORKMANSHIP WARRANTY
(a) Ashbrook Roofing Services Limited warrants that, unless otherwise specified, all materials and equipment incorporated in the Work under the Contract / Quote shall be new, in first class condition, and in accordance with the Contract Documents / Quote.
(b) Ashbrook Roofing Services Limited further warrants that all workmanship shall be of the highest quality and in accordance with the Contract Documents / Quote and
shall be performed by persons qualified at their respective trades for a 10-year period commencing on the completion date of the works.
(c) This warranty of materials and workmanship is separate and in addition to QANW Warranty and The Building Control Certificate which will arrive from the respective professional bodies under separate cover.
